Privacy Policy

Effective Date: 15-Aug-2025
Last Updated: 20-Jun-2026

By using "Prashnottari APP", you consent to the collection, use, storage, and processing of information as described in this Privacy Policy.
  • 1. Introduction
  • Welcome to "Prashnottari APP". This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile application, AI-powered educational services, quizzes, examinations, contests, subscriptions, and related services.
  • 2. Information We Collect
    • 2.1. Account Information
    • We may collect:
      • Full Name
      • Mobile Number
      • Email Address
      • Username
      • Profile Photograph (optional)
      • Parent or Guardian Information (where applicable)
    • 2.2. Educational Information
    • We may collect:
      • Language Preference
      • Board
      • Standard/Class
      • Subject Preferences
      • Institute Information
    • 2.3. Educational Performance Data
    • We may collect:
      • Quiz Attempts
      • Exam Participation
      • Contest Results
      • Scores and Percentages
      • Grades and Rankings
      • Performance Reports
      • Reward Points and Coins
    • 2.4. Subscription and Payment Information
    • We may collect:
      • Subscription Plan Information
      • Transaction Identifiers
      • Coupon Code Usage
      • Payment Status
      • Trial Activation Information
      • Refund Information
    • We do not store complete card numbers, CVV numbers, UPI PINs, banking passwords, or other sensitive payment credentials.
    • 2.5. AI Interaction Data
    • When using AI-powered educational features, we may process:
      • Questions submitted to AI
      • Voice Inputs
      • Images uploaded for educational assistance
      • AI-generated responses
    • Users should not submit highly sensitive personal information through AI features.
  • 3. How We Use Information
  • We use collected information to:
    • Create and manage user accounts
    • Conduct quizzes and examinations
    • Generate performance reports
    • Provide AI-powered educational assistance
    • Manage subscriptions and free trials
    • Process coupons and promotional offers
    • Improve services and user experience
  • 4. Children's Privacy and Parental Consent
    • 4.1. Users Under 18 Years
    • Users below the age of 18 years may use "Prashnottari APP" only with parental or guardian consent.
    • 4.2. Consent Requirement
    • Parent or guardian consent may be required within 72 hours of account activation.
  • 5. Payment Processing
  • Subscription payments may be processed through authorized third-party payment service providers.
  • 6. Cookies and Analytics
  • We may use cookies and analytics tools to improve user experience and service performance.
  • 7. Sharing of Information
  • We do not sell personal information.
  • Information may be shared with:
    • Payment Providers
    • Cloud Hosting Providers
    • SMS and WhatsApp Providers
    • Email Service Providers
    • Analytics Providers
    • Educational Institutes connected by the user
  • 8. Data Security
  • We implement reasonable security measures to protect personal information.
  • No method of internet transmission or electronic storage is completely secure.
  • 9. Data Retention
  • We retain information only as long as required for educational, legal, business, and security purposes.
  • 10. Account Deletion
  • Users may request account deletion by contacting: ask@prashnottari.in
  • 11. Promotional Offers and Reward Programs
  • We may operate coupon programs, referral programs, reward points, coins, and promotional campaigns.
  • 12. AI Services and Educational Assistance
  • "Prashnottari APP" may provide AI-powered educational services including question solving, answer explanations, learning recommendations, image-based queries, voice-based interactions, and other educational assistance features.
  • By using AI features, users understand and agree that:
    • AI-generated responses are provided for educational and informational purposes only.
    • AI responses may occasionally contain inaccuracies or incomplete information.
    • Users should independently verify important educational, academic, legal, medical, or financial information.
    • Questions, images, voice inputs, and related interactions may be processed to provide AI-generated responses.
  • Users should avoid submitting sensitive personal information, passwords, banking information, health information, or confidential data through AI interactions.
  • 13. OTP Verification and Communication
  • To authenticate users and secure accounts, "Prashnottari APP" may send One-Time Passwords (OTP), alerts, notifications, reminders, educational updates, subscription information, and support communications through:
    • SMS
    • WhatsApp
    • Email
    • Push Notifications
  • Users consent to receiving such communications when registering or using our services.
  • 14. Reward Points, Coins and Virtual Benefits
  • "Prashnottari APP" may offer reward points, coins, badges, rankings, achievements, referral benefits, and promotional incentives.
  • Information regarding earned rewards, redemption history, usage activity, and eligibility status may be stored and processed for service administration, fraud prevention, and performance tracking purposes.
  • Reward points, coins, badges, and virtual benefits have no cash value unless explicitly stated otherwise.
  • 15. Institute, Teacher and Parent Access
  • Where users voluntarily connect their account with an educational institute, teacher, parent, guardian, or coaching center, certain educational information may be shared to facilitate learning, reporting, monitoring, and academic evaluation.
  • Shared information may include:
    • Quiz participation records
    • Exam performance
    • Contest results
    • Scores and rankings
    • Attendance and activity information
    • Progress reports
  • 16. Data Deletion Requests
  • Users may request deletion of their account and associated personal information by contacting us at:
  • ask@prashnottari.in
  • Upon verification of the request, we will take reasonable steps to delete or anonymize personal information, subject to:
    • Legal obligations
    • Fraud prevention requirements
    • Subscription and payment record retention requirements
    • Dispute resolution requirements
  • 17. Compliance With Google Play Requirements
  • "Prashnottari APP" is committed to complying with applicable Google Play policies, privacy requirements, and user data protection standards.
  • Information collected through the application is used solely for providing educational services, improving user experience, ensuring platform security, and complying with legal obligations.
  • 18. Changes to this Privacy Policy
  • We may update this Privacy Policy from time to time.
  • 19. Contact Us
  • For any privacy-related concerns, contact: ask@prashnottari.in
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